knowledgebase.engagephd.comEngagePHD Knowledge Base – EngagePHD Digital Signage Software by Spectrio

EngagePHD Knowledge Base Menu Home Guides for Getting Started Most Popular Help Guides by Section Logging InAdding Users (Video) Supported PlayersSetup Guides Best Practices for Asset File Sizes and Formats Asset Library Basics (Video) Using the EngagePHD Store Creating Playlists and Scheduling Playlists to your Players (Video) Layout Designer Basics (Video) Copying and Scheduling a Layout (Video) Scheduling Content To Your Players Setting Up Email Alerts for Offline Players, Black Screen and Price Changes Contact Support Form Content Design EngagePHD powered by Spectrio Search For Search Knowledge Base Categories Getting Started Essentials This section is a good place to start if you're new to the EngagePHD software. EngagePHD Introduction and Basic Training Videos Understanding the Home Page Creating a New Playlist Scheduling Content to Players How Do I Force Update Players View all → What's New A look at recently added Knowledge Base entries of new updates and popular features. Yelp Food Finder Widget Offline Player Alerts for Non-EngagePHD Users Products Grid Editor Product and Event Table Scroll and Page Options Default Asset for Playlists View all → Best Practices for Asset File Sizes and Formats Best practices for image and video file formats. How To Convert a PDF to a JPEG Image View all → Common Troubleshooting Helpful articles for common troubleshoot of Player issues. Samsung Tizen Common Troubleshooting Samsung SSP Common Troubleshooting LG webOS Common Troubleshooting BrightSign Players Common Troubleshooting Android Players Common Troubleshooting View all → Players Installation guides, configuration of Player records and hardware information of media players supported by EngagePHD software. Player Licenses Adding Players to Your Network Understanding Players Content Calendar Device ID / Engage Channel ID View all → EngagePHD IPTV Encoder Network Requirements and Configuration. We have launched our own IPTV encoding hardware and provided a device configuration interface within our EngagePHD™ web application. We remain encoder agnostic providing we can see a UDP/RTP stream across the LAN. EngagePHD Encoding IPTV IPTV Network Requirements View all → Asset Library This is where all of your Assets are uploaded and stored. This includes images, videos, fonts, Widgets and any content added from the 'Store'. Understanding the Asset Library Enable or Disable Assets Best Practices for Asset File Sizes and Formats Encoding Video Files to MP4 with HandBrake How Do I Upload New Assets View all → Scheduling Content to Players This is where you Schedule content to play back right away or at any date/time in the future. Scheduling Content to Players Scheduling (Connecting) Layouts to Players Scheduling (Connecting) Playlists to Players Scheduling Themes How to Disable the Recurring Schedule to Schedule Temporary Content View all → Playlists This is where you can create Playlists or edit existing Playlists. You can also define unique Asset playback attributes within this option. Creating a New Playlist Adding and Removing Content from a Playlist How Do I Schedule Content within a Playlist Scheduling (Connecting) Playlists to Players Adding Full Screen Playlist to a Layout View all → Layouts Layouts are where you can split the screen into different zones and "Layout‟ content where you would like it to appear. Understanding the Layout Designer How Do I Copy Layouts Scheduling (Connecting) Layouts to Players How Do I Add a Playlist to a Layout How Do I Copy Layouts from One Network to Another View all → Applications This is where you can build touchscreen applications, IR Remote and URL Interrupts. Applications Overview Scheduling Layouts to Players Application Statuses Using Applications for Building Touch Screens Using Applications for Channel Control with an IR Remote View all → Wellness Kiosk The guides in this section focus on hardware installation and content management of Wellness Kiosk systems. Wellness Kiosk Software Content and Application Setup Wellness Kiosk Alert and Trigger Management View all → Products This is where your Product database resides for Digital Menu Boards, although some users make good use Products for other applications. Understanding Products (Product Database) Create a New Product Changing a Price Products Grid Editor How Do I Add or Remove Products from the Product Table in a Layout View all → Events This is used where displays are being used for Room Signage or Wayfinding where you want to summarize events that are going on in specific rooms or areas. images/logos attached to the Event. Understanding Events Adding an Events Table to a Layout Product and Event Table Scroll and Page Options How Do I Upload an Events Excel Spreadsheet How Can I Format Date/Time Styles View all → Advertising The Advertising Module has been designed to allow users to manage advertising content/networks in a more advanced manner than just using a standard Playlist. Understanding the Advertising Module Advertising API View all → Users With appropriate access rights, you can add additional Users, define which Customers or Networks the User can access or make changes to existing Users. Logging in to EngagePHD Adding New User Accounts Enhanced User Roles How Do I Remove Users Using Azure Active Directory View all → Store The EngagePHD Store offers a wide range of free and paid content. Currently, you will find JPEG and PNG files that can be used in layouts, as well as widgets. Using the EngagePHD Store Adding Content from the Store Reseller Store Additions Building Directory Widget Using Ticker Widgets View all → Widgets Widgets can be added to your Asset Library from the Store and used in your Layouts. Below are a some of our most requested Widget guides. Understanding Widgets Adding Content from the Store Code Your Own Widget How Do I Add Widgets to my Layout YouTube Video Player Widget View all → Network Properties The 'Network' icon from the Home pageprovide options specific to your network. Understanding the Network Settings Email Alerts for Offline Players How Do I Adjust the Meal Periods for Product Integration Categories Network Time Zone Settings View all → Reports This section contains articles that review how to take impression reports for proof of content play. Reports can be used for Players, Asset Proof of Play, Licenses, or Touchscreens (Applications). Proof Of Play / Impression Reports Running Reports for Applications View all → Network ConfigurationSecurity Firewall, security and network recommended settings for EngagePHD. Security FAQ’s Network Requirements / Firewall Configuration EngagePHD Application Website Security Windows 10 Touch Screen Security Configuration Recommendations ​​How to Exclude EngagePHD from McAfee LiveSafe VirusScan Scanning View all → Other EngagePHD Apps EngagePHD Lite, EngagePHD Screensaver Edition EngagePHD™ Lite EngagePHD Screensaver Edition View all → Integrations Helpful resource regarding Beacons, POS and various integrations. EngagePHD Supported Integrations Alertus Mass Notification System Advertising API Beacon API Interrupt Triggers from 3rd Party Systems using Application Link Generator View all → Third Party Owned API Integrations Using the Self Service Ordering Widget with Transact API View all → How Can We Help? helpdesk@engagephd.com / 888.386.4545 CONTACT US / CHAT Categories by Section Players Asset Library Scheduling (Connecting) Content to Players Playlists Layouts Font/Text Styles Interactive Applications Products Event Reader Boards Users Store Widgets Network Properties Reports Network ConfigurationSecurity Integrations Training Videos by Type of Signage Fullscreen Playlists Digital Menu Boards Digital Reader Boards Interactive Applications Video Walls Adding LicensesPlayers Logging InAdding Users See All Videos Most Popular Articles Player Setup: LG webOS Player Setup: Samsung PMT (Tizen) Player Setup: BrightSign How Do I Switch...